Local authorities have a tough gig. They’re under constant pressure to do more — with less money, less time, and often, less patience from the public. They’re responsible for everything from keeping schools safe and clean to ensuring community centres stay warm and welcoming.

What they don’t need? A facilities partner who sees them as “just another client” on a job sheet.

In 2025, being a successful facilities partner means stepping up, standing out, and making life easier — not more complicated — for the teams working behind the scenes in public services.

Here’s what local authorities really want from you this year (and beyond):

1. Reliability That Doesn’t Need Chasing

Things are fast-moving, budgets are tight, and there’s no time for chasing down missed appointments or vague updates.

Local authorities need partners who:

• Show up when they say they will

• Communicate clearly (and proactively)

• Deliver on promises — no excuses, no drama

It sounds simple, but consistency builds trust. And in this world, trust is everything.

2. Technology That Makes Life Easier, Not More Confusing

Digital tools and data reporting are now part of the job. But no one wants another clunky portal or password they’ll forget in 15 minutes.

The best tech:

• Is intuitive and user-friendly

• Helps track work, not create more of it

• Turns data into something useful — like cost savings, carbon impact, or smoother scheduling

Your tech shouldn’t just be impressive. It should be helpful.

3. Genuine Commitment to Sustainability

Sustainability is no longer a “nice-to-have.” Local authorities are actively working toward net-zero targets and are being held accountable.

They need facilities partners who:

• Use greener products and low-emission vehicles

• Suggest ways to reduce energy and waste

• Understand environmental regulations (and follow them without being asked)

Even small steps matter. They don’t expect perfection — just honest progress and a willingness to do better.

4. People Who Understand People

Facilities services often happen in public, community-facing spaces: libraries, schools, council buildings, leisure centres.

That means your team needs to be:

• Professional and friendly

• Properly trained with no guesswork on health & safety

• Respectful to everyone — from the caretaker to the chief exec

Your people represent your brand. And that matters. A lot.

5. Flexibility Without Fuss

Plans change. Priorities shift. Emergencies pop up — it’s the nature of local government.

The best partners don’t flinch. They adapt.

That might mean:

• Adjusting schedules at short notice

• Managing unexpected requests calmly

• Offering solutions instead of saying, “That’s not in the contract”

Being adaptable doesn’t mean saying yes to everything — but it does mean being open, collaborative, and easy to work with.

6. Clear, Honest Pricing

Local authorities need:

• Transparent quotes

• No vague line items

• Honest updates when things change

They have budgets to stick to and people to answer to. Help them stay on track, and you’ll become a trusted partner — not just a one-time vendor.

The Big Picture

Local authorities want to know:

• Can we count on you?

• Do you understand our challenges?

• Will you help us hit our goals — not just fix things?

If your answer is yes — and you can deliver with good communication, clean work, and a positive attitude — you’re the kind of partner they’ll keep coming back to.